Facebook and Instagram community management in Tunisia
Post less, answer faster.
Editorial line, calendar, visual production, moderation, and sponsored posts on Facebook and Instagram when they pay off. The account stays yours, and so do the credentials.
Post less, answer faster
A message left unanswered for three days costs more than a week without posting. Sales enquiries now arrive in private messages, not only through the contact form.
So we agree a response time commitment before discussing the editorial calendar. It is the reverse of the usual order, and it is what moves the numbers.
A sustainable calendar rather than an ambitious one
Three posts a week held for a year beat ten a week dropped after two months. The rhythm is set on real production capacity, yours or ours.
Every visual is produced at the format of the target network. A square image hastily cropped for a story gets noticed, and not in a good way.
The account stays yours
Page, admin access, visual library: everything is created under your identity. If we stop working together, you lose neither the audience nor the history.
We ask for delegated access, never your personal password. The platforms provide for it, and it avoids awkward situations.
Sponsored posts on Facebook and Instagram, and what actually gets steered
An unsponsored post mostly reaches the people who already follow you. Sponsoring is how you leave that circle, and it is run like a budget, not like a Boost button. We start from the objective that can genuinely be measured: messages received, forms completed, calls placed from the page, orders taken in the store. Likes do not count, they compare to nothing.
Targeting is chosen with you, and it moves the invoice more than anything else. Greater Tunis when delivery is local or there is a single point of sale. Nationwide when your carrier covers the twenty-four governorates. The Tunisian diaspora in France, Italy or Canada when the product is paid in euros and shipped abroad. Each perimeter carries its own cost per contact, and we measure it before raising anything.
The daily ceiling in dinars is set by you, not by us. It stays where you put it until you move it, and it appears in the monthly report next to what it returned. Instagram and Facebook share one ads manager: a single campaign feeds both networks, with a visual sized for each.
Pricing is handled subject by subject, with a short form and a written answer: Quote for community management. And to judge on evidence, we show what we run ourselves: our four in-house products.
DX-14
Common questions about social networks
How many posts per month?
Eight to twelve on a main network is sustainable for most organisations. Beyond that either quality drops or the budget rises without enquiries following.
Should posts be sponsored on Facebook and Instagram?
On current networks an unsponsored post mostly reaches people who already follow you. A small steady daily budget, placed on the posts that already perform, returns more than one large one-off campaign. The ceiling in dinars stays yours, and we never go past it without your written go-ahead.
Do you handle negative reviews?
Yes, with a simple rule: a short factual public reply, then move to private. Deleting a negative review where the platform allows it almost always backfires.
Reference DX-14
Put a price on it
A short scoping round, a fixed price, a schedule. Tell us the outcome you want, not the solution you picture.